Delivery Policy

🚚 SHIPPING POLICY — NOMAD TOWELS INC.

Last updated: 2026-02-17

At Nomad, we are committed to offering you a simple, fast, and pleasant shopping experience.
This policy explains our delivery terms in Quebec and Canada.

📍 1) Service areas

We deliver:

  • throughout Quebec
  • throughout Canada

For international delivery, please contact us for a personalized quote:
📧 info@nomadtowels.ca

⏱️ 2) Processing times

All orders are prepared within:

  • 48 to 72 business hours (depending on e.g. weekends, holidays, public holidays)

(Excluding weekends and public holidays.)

Once the order has been shipped, you will receive an email with shipping details.

📦 3) Normal delivery times

Quebec

  • 2 to 7 business days (Can take up to 12 days)

Other Canadian provinces

  • 3 to 10 business days (Can take up to 15 days)

These times may vary depending on the period (peak season, weather, carriers).

💰 4) Shipping fees

  • Free delivery to Quebec on purchases of 70  $ or more
  • Fixed fee in Quebec: 9.95  $ (if order < 70  $)
  • Fixed fee in Ontario  : 9.95  $ (if order < 70  $)
  • Fixed fee in other Canadian provinces  : 22.95  $ (if order < 70  $)

For other provinces, fees are automatically calculated at checkout based on the address and carrier.

🚚 5) Carriers

Deliveries are made by reliable partners, such as:

  • Canada Post
  • Purolator
  • UPS (depending on the region)

Depending on your location, Nomad selects the fastest and most efficient carrier.

📍 6) Incorrect or incomplete address

Please ensure that:

  • your address is accurate,
  • the apartment number is indicated,
  • the postal code is correct.

In case of an incorrect or insufficient address, the package may be returned to us.
Reshipping fees may then apply and be re-applied.

📦 7) Lost, stolen, or damaged package

If your order appears to be:

  • lost,
  • damaged, or
  • delivered when you have not received it,

please write to us promptly at:
📧 support@nomadtowels.ca

Provide:

  • your order number
  • the tracking number
  • photos (if package is damaged)

We will open a case with the carrier and find a fair solution (replacement or other, depending on the situation).

🔄 8) Delivery-related returns

Returns are processed according to our Exchange and Refund Policy.
In the event of a defect or error on our part, return shipping costs are covered.

❓ 9) Questions

For any questions regarding shipping or tracking your package:

📧 info@nomadtowels.ca

or
📄 Form: Contact Us