Delivery Policy

🚚DELIVERY POLICY — NOMAD TOWELS INC.

Last updated: 2026-02-17

At Nomad, we are committed to offering you a simple, fast and enjoyable shopping experience.
This policy explains our delivery terms in Quebec and Canada.

📍1) Areas served

We deliver:

  • throughout Quebec
  • across Canada

For internationaldelivery, please contact us for a personalized quote:
📧 info@nomadtowels.ca

⏱️2) Processing times

All orders are prepared within:

  • 48 to 72 working hours (depending on e.g., weekend, holidays, public holiday)

(Except weekends and public holidays.)

Once the order has been shipped, you will receive an email containing the shipping details.

📦3) Normal delivery times

Quebec

  • 2 to 7 business days (may take up to 12 days)

Other Canadian provinces

  • 3 to 10 business days (may take up to 15 days)

These delays may vary depending on the period (high season, weather, carriers).

💰4) Shipping costs

  • Free deliveryin Quebec on orders over $75 purchaseamount ​
  • Fixed fee in Quebec: 9.95 $(if order < 75 $)
  • Fixed fees in Ontario 9.95 ​ $(if order < 75 $)
  • Fixed fees Other provinces in Canada 22.95 ​ $(if order < 75 $)

For other provinces, fees are calculated automatically at the time of payment based on the address and carrier.

🚚5) Carriers

Deliveries are made by reliable partners, such as:

  • Canada Post
  • Purolator
  • UPS(depending on the region)

Depending on your location, Nomad selects the fastest and most efficient carrier.

📍6) Incorrect or incomplete address

Please ensure that:

  • Your address is correct.
  • The apartment number is indicated.
  • The postal code is correct.

In case of an incorrect or insufficient address, the package may be returned to us.
Reshipping feesmaythen apply and be reapplied.

📦7) Lost, stolen or damaged package

If your order appears to be:

  • lost,
  • damaged, or
  • delivered even though you haven't received it

Write to us quickly at:
📧 support@nomadtowels.ca

Provide:

  • your order number
  • the tracking number
  • Photos (if the package is damaged)

We open a case with the carrier and find a fair solution (replacement or other depending on the situation).

🔄8) Returns related to delivery

Returns are processed according to our Exchange and Refund Policy.
In case of a defect or error on our part, the return costs are covered.

❓9) Questions

For any questions regarding the shipping or tracking of your package:

📧 info@nomadtowels.ca

Or
📄Form: Contact us